Tourism professionals say it is best not to rely on oral reservations, only

The number of victims of holiday bookings continues to rise due to the impact of the Covid-19 pandemic. Professionals in the sector voice important warnings and advice to those going on holiday. They point out that a deposit agreement should be made based on mail correspondence or written text and not oral communication. In fact it is reported that many citizens have experienced undesired situations in this regard, during the last holiday.

This year, especially with people going on holiday after the pandemic, there was excessive occupancy in hotels. It was observed that in several cases double bookings were made for the same room and some hotels gave concerned rooms to whoever paid highest price. That is exactly why consumers are warned not to rely on oral reservation.

If a guest has such a problem with a hotel and he/she has written document to verify a reservation was made by the hotel, then The Association for Protection of Consumer Rights can protect the rights of concerned consumers.

It is suggested that everything be done in writing. The most important thing in consumer law is “the document”. Everything must be documented when booking a holiday or buying food etc. Then the association can protect concerned rights. The document is essential for consumers to make their transactions and, ultimately, to remedy it if they have suffered an injustice.